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Shipping, Returns + Exchanges

SHIPPING 

We offer free ground shipping on all orders in the US!!   We try our best to ship out orders the next business day. USPS Priority Mail provides 1-2 day delivery to most US addresses, so you should expect your package within 3-5 business days. (Please note Priority Mail is not always guaranteed and sometimes there are extenuating circumstances, like holidays.)

Express shipping guarantees overnight shipping to most US addresses.  Orders may take 1 day of processing before they are shipped.

International ORDERS

We do ship International. Shipping costs will be added at checkout. Please note that international shipping can (and likely will) take longer then normal shipping. Also, a tracking number is not included with International Orders.

We are not responsible for lost or stolen packages.  We are not responsible for customs fees.  Europe especially can have expensive customs fees.  Please be aware we have no control over the fees charged to you.

 

USA RETURNS + EXCHANGES

Your happiness is important to us. We want you to be completely satisfied with your purchase. If for whatever reason you are not completely satisfied, email us at magnoliajaymes@gmail.com with your order # and reason for returning. All Full Price items are eligible for exchange or store credit within 30 days of your initial purchase. The item purchased must be in the original condition that you received it (unwashed, unworn, and with tags attached) and with its original packaging. Returns that are damaged, washed, or altered in any way will not be accepted. In the case of a return/exchange, you will be responsible for paying for your own return shipping costs.

 Please note all sale items, as well as swim, are Final Sale and cannot be returned or exchanged.

 

QUICK RETURN TIPS:

+ When returning an item you must email us at magnoliajaymes@gmail.com with an order # and reason for return

+ All items must be postmarked within 30 days.

+ All return items must be undamaged, unwashed, unworn, and with original tags attached

+ All SALE and SWIM purchases are FINAL sale. No returns accepted

+ All toys, teethers, socks, tights, and accessories are FINAL sale. No returns accepted.

**Please note that all sales and promotions are not applicable to previous purchases.

 

Exchanges (if applicable)

Please email us if you need a different size and we will reserve it for you to expedite your return!

 

Reuse/Recycle:

Here at Magnolia Jaymes we try to limit our impact on the environment by using 100% recycled materials.  Please recycle your shipping materials.  We do not provide a print out of your receipt to save paper.

 

Thank you for shopping with us!!  We appreciate all of your support and love. It is our goal to give you the highest quality service and kindness. After all, you are what makes this world (and our store) go round. Please email us (magnoliajaymes@gmail.com) with any issues or questions!!  I do my very best to respond to all emails and questions within 24-48 hours.